Refunds
Fourteen days, no questions.
You have 14 days to change your mind after any charge: the first purchase, and every yearly renewal after it. You get your money back.
How to ask
Paddle took the payment and Paddle pays the refund. There are two ways to reach them:
- Use the link in the receipt Paddle sent you, or go to paddle.net and find your purchase there.
- Or write to us and we will make sure it happens.
Either way is fine. Nothing is asked of you beyond saying that you want the money back.
Cancelling
- Every licence renews once a year. We remind you 30 days before each renewal, and the program says so too.
- You can cancel at any time. The licence then simply does not renew.
- You keep every tool for the period you have paid for. Cancelling does not take anything away early.
- After the paid period ends, everything still works for 14 more days, and then the program returns to the free demo: your prints carry a watermark and the paid tools stop being offered.
Cancelling never touches your data. The file always opens, edits, saves and exports. Everything you have registered stays there. A refund does not delete your work either.
Something not working?
Write to us before you ask for the money back. Most problems are solved the same day, and your findings are too good to give up on. Our mailbox is here.